Job Title:
Tri Lingual Italian and English Customer Service Specialist
Location:
Sunbury-on-Thames
Working hours:
8am – 5pm, Monday to Friday
Salary:
18500 – 20000

Position Summary:

The European Customer Service team is primarily responsible for calls, faxes, and email queries that come from throughout Europe. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.

Essential Functions:

1. Record calls on the phone system as required to support company strategy.

2. Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request and passed to the Technical Support department. Translation help may be required on some calls.

3. Receive incoming calls from all European customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction.

4. Identify opportunities from inbound calls by questioning the customer. Log all leads in Siebel as an activity and assign to the appropriate sales representative – Inside or Field. A lead is classified as a call from a strategic account or a business opportunity.

5. Manage the Email database ensuring that a 24-hour response is achieved.

6. Work with the Account Manager to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.

7. In accordance with company procedures manage logistical issues such as RMA.

8. Share responsibility with Account Manager for disseminating backorder information.

9. To perform other work related duties as assigned.

To apply for this position, please email your CV to louisehawker@mulberryrecruitment.co.uk